The full crew staff members was good , but this male went past the jobs anticipations and must be praised and regarded. I’m also delighted we obtain a snack once again.
AA misplaced my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to examine standing. It took three days to get my luggage And that i had to vacation to Panama Metropolis Aprt for getting my luggage immediately after Tallahassee Aprt obtained it and despatched it to Atlanta then to Computer system by Delta.
I are already an AA buyer for more than 25 many years. Your service has become disappointing to convey the least. It is actually in all parts of service from sign in to , tavel to baggage managing.
I come across it horrible to have my luggage go missing in Miami on each leaving and returning flights. I hope to generally be contacted instantly on how we can come to an agreement about this. I will likely be doing a adhere to up.
I scheduled our loved ones journey to Cancun by means of Orbitz (there were five of us). Although sitting for the gate in Pittsburgh, PA I decided to method the desk to inquire about upgrading my spouse and I to first class. I was astonished to see that “my ticket†disallowed me to improve, and wasn’t provided a explanation and was explained to it doesn't matter what price tag I was ready to pay out I couldn’t up grade. What was surprising is the fact that there ended up remaining six unused firstclass seats offered. Similar factor took place on the best way back again from Cancun to Pittsburgh. Straight by flight both strategies with only two seats in first-class getting used on how back.
I want to make this report to you. I had been surprised that I was not able to create a report by mobile phone. Sallianne Dale
The temperature in Dallas from eleven:00 am right until very well following 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with weather conditions as the path was immediate rather than altered except for slight turbulence which prompted altitude alterations to stop. The weather conditions in DC was very clear and no rain. Temperature predicted for Charleston WV did come about 45 minutes after the originally scheduled landing time ought to have transpired. It is actually my perception that American Airlines might have and ought to have offered more in how of logistical know-how in Dallas for gate availability and contingency strategies when gates are blocked, extra aid for delayed connecting flights to assist passengers and keep away from skipped flights, and much more humanity and comprehending for passengers stranded at nighttime in a big metropolis without any details, methods, and many others. We weren't available nearly anything by Vanessa S. or even the gate personnel. I did Visit the ticket counter in DC as well as a Supervisor, Sandra did offer our very first and only apology and knowledge on resort shuttles from your airport and a reduction voucher very good at a variety of accommodations. Incidentally, our baggage which was checked wasn't available to us on Friday night time and we were being supplied a complimentary toiletry bag. Baggage staff had been pretty courteous as well as the emphasize of our customer encounter. Simply because we could not get re-booked till the subsequent working day And that i could not reach Charleston WV as desired for company obligations, I rented a lodge space in DC in addition to a rental car and drove myself to Charleston WV from Washington DC. the next morning in order to arrive as wanted. The result of my working experience remaining me sensation incredibly let down in The shopper service obtainable at American Airlines.
Looking to transform a reservation day for the final 3 times/nights. Each agent We've got gotten has both transferred us away from our phone making A different hrs wait or has hung up on our connect with.
After i got on the complimentary resort that American set up for me, I known as 800-433-7300 and talked to an agent there who, to my surprise was not able to see flights which were offered on USAIR. She advised me there were no open seats on any on the early USAIR flights. I was on the web and could see that there have been readily available flights. I essentially booked a flight to demonstrate it to her.
I don't just had to waste $fifty in baggage charges, but I skilled Terrible landing by your pilots, exceptionally crowded and smaller planes, impolite flight attendants, and entire imbeciles that handled my luggage as they Obviously ended up illiterate and will not study “San Antonio to Cincinnati, OH and sent it to Grand Rapids, pop over to this web-site MI.â€
was in Haiti August seventeenth,went towards the airport eleven-30am as well as flight was to depart for that US at 1pm and was told I'd Skipped MY FLIGHT.But was not provided any essentive to stay for the following day,and was forced to obtain An additional tickert for August twenty third at my expence.I Virtually missing my job as a consequence of tht,they offered my seat and set me at an predicted expencies of which I Desire TO BE COMPANCERTATED FOR THE MONEY LOST,WAGES LOST.
My flight was extremely nice. I had an Demise in my family members and return dwelling on Thursday morning. So with which i known as purchaser service and inquire if I could get an flight back two days early. I was advised that it might Value me 600 greater than my primary return ticket.
Nevertheless looking to locate a person to help me with my problem. Have despatched a message on the AA site having a response that made no feeling. Have called and been instructed to deliver the message. I made an effort to response into the message that made no feeling And that i obtained an e-mail again stating that the e-mail tackle I responded to is not is use.
I felt compelled to condition which i can no more fly along with you, while you continue on to deal with people with no respect. The most recent, the service Puppy problem. What is Incorrect along with your education? Whichever it really is, I are not able to fly with a company that can't thoroughly coach its staff. Good bye!